Our reviews
(3552 Reviews)
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Katy
May 17, 2020
May 17, 2020
I had to waIt 35 Mins for my order after my order time.
The rice was crunchy and I keep forgetting to order it without lettuce in it.
The rice was crunchy and I keep forgetting to order it without lettuce in it.
Ken Rolston
May 17, 2020
May 17, 2020
We are so glad to have the burnaby palace open again! Tonight's order was some of the best Chinese food we've ever had!
Yoon Mi Kim
May 17, 2020
May 17, 2020
Food came out on time and was delicious
Patricio
May 17, 2020
May 17, 2020
It was good as usual.
Julia
May 17, 2020
May 17, 2020
Easy to website. Excellent service!
Michelle ODonnell
May 17, 2020
May 17, 2020
Happy to see Burnaby Palace is still open but our order las night was subpar.
The rice was very dry and tasteless. When deliverer it was almost cold...had to heat everything up.
Even pre-Covid, it’s hit and miss at Bby Palace.
The rice was very dry and tasteless. When deliverer it was almost cold...had to heat everything up.
Even pre-Covid, it’s hit and miss at Bby Palace.
Roxan
May 16, 2020
May 16, 2020
Definitely an opportunity for more communication. We ordered my birthday meal an hour before pick up time, waited in line for 30 minutes and finally got inside to find out our order hadn’t even been started. Disappointed that we weren’t given the heads up, we could have saved a lot of time and frustration. And unfortunately we weren’t the only ones.
Faizal
May 16, 2020
May 16, 2020
Placed an order said would be 40min, when I got there was told to wait another 30min. Only 2 front staff working with a line up outside of orders. Need to have more staff and better system in taking orders on time. Might be good food but don't have the time to wait around.
Jazzy Aul
May 16, 2020
May 16, 2020
I haven’t received my order as yet and it’s been over 90 minutes since the order was placed. The phone line is busy so I can’t even get in touch with anyone at the restaurant to inquire about the status of my order.
Tun Zan Maung
May 16, 2020
May 16, 2020
The food was great as usual. Website is glitchy. I ordered and message said if it takes too long to confirm we can probably not take your order. As it took too long I ordered again and actually got two e mails confirming each order. At the restaurant there was a huge line up outside and in the end I ended up taking both orders