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Our reviews
(3355 Reviews)
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Colten
October 30, 2017
October 30, 2017
Clean, quality food. Cordial hosts
Paul
October 30, 2017
October 30, 2017
DON'T GO THERE IF YOU'RE A LARGE GROUP! THEY ENFORCE AN 18% GRATUITY YET DON'T OFFER THE LEVEL OF SERVICE.
Interesting I had to create an account in order to write a review, because they don't provide an email address to send directly.
As always, the food was great! Really great. Yet the service - disrespectful and dismissive.
We have for 5 years now been going there as an extended family of 20 to 25 people in October and enjoy the large room off to the left side of the entrance. Yet year over year, while the food remains terrific, the service gets worse - this time horrid!
We arrived at 5:30 pm, asked repeatedly for water and tea, and it wasn't until 6:20 pm that the tea was delivered.
We were 3 tables, and had to go to the front to ask someone to take our order - it was 6:30 pm. One service person took the order for our 3 tables yet the delivery of the dishes spanned over an hour. One table received 5 of 9 dishes within a half hour, one table received one dish at a time, and the 3rd table - who also ordered close to 6:30 pm still had 5 dishes owing at 7:30 pm. If each table orders fried ginger beef, you'd thing each table would be given fried ginger beef at the same time.
The entire evening was ruined by our distraction of the bad service - again, very dismissive, very disrespected. We had to ask for everything - repeatedly for water, tea, our food - and other than one waitress, all the others were uncaring.
Even when the meal was completed, two of the tables did not have any of their dirty dishes removed - both dinner plates and food plates.
For our remaining leftovers, while fine to provide us with containers, we were not provided with carry-out bags and had to ask for those also.
We even had to ask for someone to take the credit card to pay the bill.
A truly lousy family evening - so much distraction by the uncaring service. And while we signed up for the required 18% gratuity because we were a large group, it was evident from this imposition that the service people had no reason to care - they were guaranteed their 18%.
This is the first review I've ever written, yet i's on behalf of 21 others who have not experienced such horrid service.
I hope I heat back from someone at Burnaby Palace because of this review - though I would have preferred to provide this feedback via email rather than speak with someone there directly. Last year, for the first time ever, I was told I had to provide a $100 deposit to secure that room, so I'm reluctant to speak to someone there directly, because they're inconsistent.
Interesting I had to create an account in order to write a review, because they don't provide an email address to send directly.
As always, the food was great! Really great. Yet the service - disrespectful and dismissive.
We have for 5 years now been going there as an extended family of 20 to 25 people in October and enjoy the large room off to the left side of the entrance. Yet year over year, while the food remains terrific, the service gets worse - this time horrid!
We arrived at 5:30 pm, asked repeatedly for water and tea, and it wasn't until 6:20 pm that the tea was delivered.
We were 3 tables, and had to go to the front to ask someone to take our order - it was 6:30 pm. One service person took the order for our 3 tables yet the delivery of the dishes spanned over an hour. One table received 5 of 9 dishes within a half hour, one table received one dish at a time, and the 3rd table - who also ordered close to 6:30 pm still had 5 dishes owing at 7:30 pm. If each table orders fried ginger beef, you'd thing each table would be given fried ginger beef at the same time.
The entire evening was ruined by our distraction of the bad service - again, very dismissive, very disrespected. We had to ask for everything - repeatedly for water, tea, our food - and other than one waitress, all the others were uncaring.
Even when the meal was completed, two of the tables did not have any of their dirty dishes removed - both dinner plates and food plates.
For our remaining leftovers, while fine to provide us with containers, we were not provided with carry-out bags and had to ask for those also.
We even had to ask for someone to take the credit card to pay the bill.
A truly lousy family evening - so much distraction by the uncaring service. And while we signed up for the required 18% gratuity because we were a large group, it was evident from this imposition that the service people had no reason to care - they were guaranteed their 18%.
This is the first review I've ever written, yet i's on behalf of 21 others who have not experienced such horrid service.
I hope I heat back from someone at Burnaby Palace because of this review - though I would have preferred to provide this feedback via email rather than speak with someone there directly. Last year, for the first time ever, I was told I had to provide a $100 deposit to secure that room, so I'm reluctant to speak to someone there directly, because they're inconsistent.
Kristina
October 30, 2017
October 30, 2017
Excellent wor wonton soup!
Robert Cole
October 29, 2017
October 29, 2017
I wonder if there are new chefs? The food was bland tonight. We've grown to love Burnaby Palace, but this meal was disappointing. Lets hope it doesn't stay like this.
Rex Imperial
October 29, 2017
October 29, 2017
Always reliable. Always delicious and wholesome food.
Sonia
October 28, 2017
October 28, 2017
Great food and it was hot when delivered. Always great food.
Roberta
October 28, 2017
October 28, 2017
Arrived on time and was hot and delicious as usual.
Lou Chiminello
October 28, 2017
October 28, 2017
Great food and good service!
And that’s why Burnaby Palace is my “ go to” for my local Chinese restaurant.
L.C.
And that’s why Burnaby Palace is my “ go to” for my local Chinese restaurant.
L.C.
Jason Hurst
October 26, 2017
October 26, 2017
Fast delivery. Food was good.
Sarah
October 22, 2017
October 22, 2017
An excellent meal as always. It does take a while to get the food, 60 minutes from order to delivery, but it's worth planning ahead for the delivery time. The food arrives hot and fresh! We're big fans!