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(3356 Reviews)
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October 22, 2017
An excellent meal as always. It does take a while to get the food, 60 minutes from order to delivery, but it's worth planning ahead for the delivery time. The food arrives hot and fresh! We're big fans!


October 22, 2017
The food was delicious! We placed a order on line and specified a pick up time a few hours after our placed order. We had to wait 45 minutes past the pick up time. We would have appreciated some notification of delayed pick up.


October 21, 2017
Love this place.a classic Burnaby fixture. We'll be coming back soon. I always make sure to get the takeout orders spicy


October 21, 2017
Ordered at 520. Food still not here and it has passed one hour. I've been calling the restaurant to make sure they didn't forget our order but cant even get through due to an automated message that says they have too many take out calls, so call again in 30mins. I understand if it's busy but to not let customers know or have a way to contact the restaurabt incase they forgot our order? Ridiculas!! I don't live far from the restaurant either so contemplating going there, but what's the point of ordering delivery when ur sick?


October 21, 2017
Great food, delivered on time!


October 20, 2017
Amazing everytime


October 20, 2017
Good value, good service. On time.


October 18, 2017
We’ve ordered from Burnaby Palace for years and have never had complaints. However, today, I ordered our meal at 5:20 and didn’t receive it until 7:10. We understand, there is a TERRIBLE rain storm today, with flooding and accidents everywhere, so we understand that part, though we aren’t very far from the restaurant. However, if there is a big storm in the future, which there will be, of course, maybe don’t take delivery orders, or organize the deliveries differently so the food doesn’t arrive ice cold, like ours did... it was ICE COLD. Also, if there is nearly a two hour delay, call or email the customer to give them an update or an explanation, don’t just leave the customer waiting and wondering what is happening.

While we won’t stop ordering from Burnaby Palace due to this one horrible experience, we suggest they work on how they handle situations like this and how they communicate with customers.


October 18, 2017
Good


October 16, 2017
First time customer using your online order and delivery! Very fast and accurate order and delivered promptly! Great tasting food!
Thank you!
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